Customer Service & Logistics Specialist (m/w/d)

Order Processing, Shipping, and Logistics

30-40 hours per week

We’re looking for you to join our team!

Do you enjoy direct customer contact, stay organized when processing orders, and ensure that deliveries arrive reliably at the right time and place? Then you’ve come to the right place.

As a Customer Service & Logistics Specialist (m/f/d), you’ll support our customers throughout the entire order, production, and delivery process. In this role, you’ll manage our orders, coordinate domestic and international shipments, prepare the necessary shipping and export documents, and work closely with our internal departments as well as external service providers.

Your tasks:

• Assisting our customers with all matters related to orders, deliveries, and shipping

• End-to-end order processing—from order entry to invoicing

• Coordinating delivery and shipping dates and ensuring on-time delivery

• Scheduling and organizing domestic and international shipments by land, sea, and air

• Preparing and reviewing shipping, export, and customs documents

• Determining and calculating freight costs, as well as organizing the required cargo space

• Communication with customers, freight forwarders, logistics service providers, and customs authorities

• Solution-oriented resolution of discrepancies in the order and delivery process

• Close collaboration with internal departments including Sales, Production, Warehousing, and Procurement

• Maintenance of order- and shipping-related data in the ERP system (MS-BC)

Your profile:

• Successfully completed vocational training in business or a comparable qualification

• Ideally, professional experience in customer service, order processing, shipping, or logistics

• Strong customer and service orientation

• A structured, independent, and reliable work style

• Strong communication skills, the ability to work well in a team, and organizational skills

• Proficiency in ERP systems and MS Office

• Fluency in spoken and written German; good English skills are desirable

What we can offer you:

• A varied and responsible role in a motivated team

• Work in a modern, fully digitized environment

• Short lines of communication and close cross-functional collaboration

• Flat hierarchies and quick decision-making processes

• Work-from-home options

• A secure job in a growing company

• Opportunities for initiative and personal development

Why KURO?

We are a team that grows dynamically every day, takes on responsibility together, and is constantly working to improve—for our customers, our environment, and our future.

Have we sparked your interest? Then we look forward to receiving your application!